Dentistree horley complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
“I was pretty impressed with the Facility l got for my 8year old, they are professional and friendly. They attended to our emergency when no…”
“I'm so glad I found this dental practice. I had a tooth emergency just before Christmas and no one could help me until I called…”
“Excellent Facility I received after requiring attention for a broken tooth. Appointment quickly arranged and necessary extraction carried out on the same day. Good customer…”
“I visited Dentistree Horley Branch after a fall and a broken front tooth. I was extremely upset and from the minute I made the phone…”
“All covid restrictions were in place and were kept up during my entire visit. The dentist I always see, Heren Patel is very welcoming and…”
“I absolutely love Dentistree, the customer Facility is really good and the care/treatment I receive is amazing. They have helped me so much with all…”
“Brilliant nice people who work there I suffer from panic attacks so the dentist is stressful for me. They are the only dentist I can…”
“Simply faultless service. Couldn't have been more efficient. Immaculate, clean and relaxing environment. Welcomed by the lovely Michelle at the front desk, who couldn't have…”
“The staff is always helpful and obliging. Treatment painless. Dentists' patient engagement is great. Always listening and explaining. Everyone always seems happy, a good sign…”
“I have been visiting Dentistree in Horley for around 6 years and have always found all the staff very friendly. The dentists have been brilliant…”
“I've been a patient here for almost 10 years and would never go anywhere else, from the warm welcome at reception when you walk into…”
“I might not have spent so long being scared witless of the dentist!!”
“I've had over 10 years of great professional care and excellent Facility from the whole team. Going always that extra mile if I or my…”
“Visiting Dentistree is always a pleasant experience. From the moment you walk in you're greeted with "service with a smile" from Linda and the team…”
“I cannot rate the staff here highly enough. They are so patient with my son, letting him hold the tools and help with examinations. They…”
“I've been a patient for over 5 years. I would highly recommend the practice to anyone. The staff are incredibly friendly and helpful and I've…”
“I would recommend this practice to friends and family. The staff are friendly and the dentists explain everything in great detail before carrying out any…”
“I and my family have been going to Dentistree in Horley for 10 years + I was a very nervous patient when I began going…”
“A clinic with ethics and sheer professionalism. If you are looking for a 100% unbiased and true medical opinion and treatment then look no further.…”
“Being new to Dentistree's Horley practice I was very swiftly impressed! From the welcoming and professional reception team to the bright, spacious and comfortable waiting…”
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“Coming to this dental practice is a pleasure. The receptionists are always kind and helpful and the dentist I saw was friendly, thorough and highly…”
“This is a really great family practice that strives for the well possible dentistry and gives you all the choices that you need to make…”
“Excellent Dentist, fabulous staff, helpful and friendly. Exceptional Facility and will go the extra mile to help.”
“I would recommend this dentist to anyone! I had a massive fear of the dentist due to bad treatment and the pain I went through.…”
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“I would highly recommend Dentistree not only are the staff pleasant and caring they are highly professional in taking the time and trouble to clearly…”
“I had lost all faith in dentists until I went into this dental practice. From the moment you walk in, you feel welcomed and put…”
“Wonderful, friendly and very helpful dentists and staff.”
“Lovely staff, lovely dentists. Can't rate Dentistree Horley high enough.”
“Really friendly and helpful especially if you are a nervous patient would highly recommend it.”
“All Staff were very helpful and friendly. Well, deserve 5 stars.”
“Excellent dentist, pain-free treatment, all options explained to me and dentist spent lots of time explaining and making me feel at ease, all the staff…”
“After having a bad experience at my old dentist in Heathfield I waited over a year after moving to Reigate before looking into finding a…”